In a significant move to fortify international telecommunication services, Dialog Axiata PLC, Sri Lanka’s leading connectivity provider, and Telin, the international arm of Telkom Indonesia, have solidified a groundbreaking partnership. The signing of a Master Service Agreement (MSA) between the two giants heralds a new era of managed services for international A2P SMS traffic and voice termination traffic, exclusively provided by Telin to Dialog.
The essence of this agreement goes beyond mere business collaboration; it signifies a shared commitment to revolutionize telecommunication services on a global scale. Amidst the escalating challenges posed by spam, fraud, and unsolicited messages, this partnership aims to tackle these issues head-on, ensuring unparalleled convenience, enhanced security, and consistent service quality for Dialog’s esteemed customers.
The exponential growth of mobile communication and digital connectivity has brought forth a myriad of opportunities, but concurrently, it has birthed challenges that demand innovative solutions. The prevalence of unwarranted messages not only undermines consumer trust but also strains the resources and capabilities of service providers. Thus, initiatives like the one forged between Telin and Dialog are crucial in navigating these turbulent waters.
Telin’s expertise in managing international voice and messaging, particularly for Telkomsel, its sister company, underscores its prowess in safeguarding brand integrity and delivering top-notch connectivity solutions. By partnering with Telin, Dialog demonstrates its unwavering dedication to protecting its customers and upholding the integrity of international communications.
Budi Satria Dharma Purba, CEO of Telin, emphasized the significance of this collaboration, stating, “We are very pleased to partner with Dialog, as they are mostly concerned about protecting their customers and network from unwarranted traffic. They understand the challenges in the market and have been very reasonable in the negotiations of this agreement. We hope that other MNO’s can follow their lead so that trust is restored in the A2P and Voice businesses around the world.”
Supun Weerasinghe, Director/Group Chief Executive of Dialog Axiata PLC, echoed this sentiment, highlighting the transformative potential of this partnership. “We are pleased to join forces with Telin in this strategic partnership, reinforcing our commitment to protecting our customers and enhancing the integrity of international communications. This collaboration not only addresses the challenges posed by spam and fraud but also exemplifies our dedication to delivering consistent service quality and enhanced security to our valued customers. Together with Telin, we look forward to pioneering a transformative approach to safeguarding communication channels and building trust in the digital era.”
As the telecommunications landscape continues to evolve, alliances like the one between Telin and Dialog serve as beacons of innovation and progress. By leveraging each other’s strengths and resources, they are not only poised to overcome existing challenges but also pave the way for a future where communication is secure, reliable, and trustworthy.
