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ACMA declined to comment.
Optus is currently also embroiled in an ongoing legal fight to prevent a report into the data breach from being released publicly, as part of a class action lawsuit from Slater and Gordon.
Ranish Kromodoyo and Anya Absalom struggle to make a call outside an Optus store.Credit: Chris Hopkins
The telco posted its half-year financial results on Thursday with operating revenue down 1.1 per cent year-on-year amid lower revenues for its enterprise unit, though mobile service revenues climbed higher. The company added 116,000 mobile customers for the full-year ending March 31, 2024.
“Optus is working hard to rebuild the trust of customers after a challenging 18 months and these results demonstrate we are on the right track,” Optus interim CEO Michael Venter said.
“We’re listening to our customers and in the year ahead we’ll be continuing to prioritise what we know is important to them – a resilient network that delivers seamless connectivity, great value products and services, and simple, efficient customer service.”
Parent company Singtel has also flagged a strategy refresh for Optus’ enterprise unit, which has faced pressures from macroeconomic headwinds, increased competition and structural declines as large business customers increasingly move away from fixed voice products and switch to cheaper cloud-based options from the likes of Microsoft.
It said it will streamline its product catalogue from more than 250 to less than 100 products, slash its vendor portfolio from more than 100 to 16 partners, and “exit unprofitable businesses”. Optus currently employs around 7500 people nationally.
Telstra earlier this week cited its underperforming enterprise unit as a key driver behind a decision to cut up to 2800 jobs, with some 9 per cent of its workforce to depart the company this calendar year.
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