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More than a week after Nissan was the victim of hackers, its dealer network is unable to perform basic tasks such as emailing and ordering genuine parts.
A recent cyberattack on Nissan’s internal IT system has left its dealership network crippled – and it could be weeks it’s fixed.
Nissan dealers in both Australia and New Zealand have been unable to access information required for recalls and servicing for approximately nine days since the car maker was hacked.
Drive understands Nissan service centres have been unable to order parts for customers from the company’s central warehouse.
Dealerships have been told by Nissan’s head office it could be the New Year before the systems are fully back online.
It’s believed owners in Australia and New Zealand have been without access to genuine Nissan parts for more than a week – with some workshops resorting to aftermarket parts to repair and maintain customers’ vehicles.
The company’s email system has also not worked during this time.
Last week, a notice published on Nissan’s website advised customers their personal information may have been compromised during the cyberattack – however, the customer has yet to make a media statement on the infiltration and the potential consequences for its customers.
The notice said the company was working with its global IT specialists to help understand the reach and severity of the hack.
“While the extent of the incident is still under investigation, Nissan encourages its customers to be vigilant across their accounts, including looking out for any unusual or scam activities,” the notice reads.
Nissan isn’t the only company to have been the victim of a cyberattack – both Toyota and Ferrari were subject to ransomware attacks in which the hackers held the company’s website and data for ransom.
It’s not clear at this stage if Nissan’s systems were shut down as a prant or if criminals are seeking to exchange ransom money.
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