Aitken Spence Hotels has once again emerged as a prominent figure in LMD’s Most Awarded Hall of Fame, reinforcing its status as a distinguished entity in Sri Lanka. Garnering an impressive total of 52 awards throughout 2023, the company clinched the top spot in the hospitality sector and secured fourth place among the nation’s most esteemed establishments. These accolades not only underscore the company’s excellence in service, culinary, and product offerings but also highlight its unwavering commitment to surpassing industry standards.
With a robust presence across Sri Lanka, Maldives, India, and Oman, Aitken Spence Hotels manages a diverse portfolio of 17 properties under its renowned brands: Heritance, Adaaran, and Turyaa. This extensive geographical footprint reflects the company’s dedication to sustainable hospitality practices tailored to diverse cultures and landscapes.
The recent slew of awards serves as a testament to Aitken Spence Hotels’ relentless pursuit of service excellence and unparalleled guest experiences. Each accolade is a testament to the brand’s dedication to exceeding customer expectations and setting new industry benchmarks.
Stasshani Jayawardena, Jt. Deputy Chairperson and Jt. Managing Director of Aitken Spence Hotel Holdings, emphasized the company’s commitment to service excellence, stating, “At Aitken Spence Hotels, hospitality is more than just a business—it’s about creating unforgettable moments for our guests. Service excellence isn’t just a goal; it’s a standard that we continually strive to elevate. By establishing new benchmarks in the industry, we aim to redefine the very essence of hospitality, ensuring that every interaction with our brand leaves an enduring impression of excellence.”
Aitken Spence Hotels’ success is rooted in its dedication to innovation, sustainability, and personalized service. The company continually invests in training and development programs to empower its staff with the skills and knowledge needed to deliver exceptional guest experiences. Furthermore, its commitment to sustainability is evident through initiatives aimed at minimizing environmental impact and supporting local communities.
In addition to its remarkable achievements in service excellence, Aitken Spence Hotels is also recognized for its culinary prowess, offering guests a diverse array of dining experiences that showcase the richness of local flavors and international cuisine.
Looking ahead, Aitken Spence Hotels remains steadfast in its commitment to setting new industry standards and redefining the boundaries of hospitality. With its unwavering dedication to excellence, the company is poised to continue leading the hospitality sector, offering guests unparalleled experiences that create lasting memories.
