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A budget American airline is issuing apologies after an inadvertent mix-up resulted in a six-year-old boy being mistakenly placed on the wrong flight, whisking him more than 260 kilometres away from his family.
According to reports by US media, the child’s grandmother, Maria Ramos, shared her ordeal with Wink News, revealing that she was initially informed that her grandson, Casper, had missed his scheduled Spirit Airlines flight from Philadelphia to Fort Myers, Florida.
“They told me, ‘No, he’s not on this flight. He missed his flight.’ I said, ‘No, he could not miss his flight because I have the check-in tag,” Mr Ramos recounted.
In a desperate attempt to find her grandson, Ms Ramos rushed onto the plane, only to be told by a flight attendant that no unaccompanied children were aboard.
Casper, a first-time flyer, later called his grandmother to disclose that he found himself in Orlando, a staggering 260 kilometres away from his intended destination.
His baggage, however, successfully arrived in Fort Myers as planned. Seeking clarity on the bewildering incident, Ms Ramos demanded answers from the airline, questioning the sequence of events that led to her grandson’s unexpected detour.
“I want them to call me. Let me know how my grandson ended up in Orlando. How did that happen? Did they get him off the plane?” she insisted.
Concerns about whether Casper had been left to navigate the situation alone or if there was a lapse in supervision raised additional concern for Ms Ramos.
In an official statement provided to Business Insider, a spokesman for Spirit Airlines acknowledged the error, confirming that the child was mistakenly placed on a flight bound for Orlando.
“The child was always under the care and supervision of a Spirit Team Member, and as soon as we discovered the error, we took immediate steps to communicate with the family and reconnect them,” the statement read.
Expressing regret, the airline assured that an internal investigation was underway into the incident.
“We take the safety and responsibility of transporting all of our Guests seriously and are conducting an internal investigation. We apologise to the family for this experience,” the statement concluded.
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